Privacy Policy

Last Updated: December 31, 2025

At Excellence Premium Limousine, we value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data when you use the LimoX mobile app, our services, or visit our website.

1. Information We Collect

We may collect the following types of information when you interact with us:

  • Personal details (name, email, phone number, address)
  • Booking and travel information (pickup/drop-off details, flight details)
  • Payment information (processed securely through trusted providers)
  • Technical data (IP address, browser type, device information)

Location Information

We collect your device's precise location only when you use the LimoX app to book a ride. This includes:

  • Pickup location when requesting a ride
  • Dropoff location for fare estimation
  • Real-time location sharing with your assigned driver during active trips only

Location data is used exclusively for navigation, fare calculation, and ensuring service quality. We do not track your location when the app is not in use.

Mobile App Data

When you use the LimoX mobile app, we automatically collect:

  • Device ID and push notification tokens
  • App version and operating system
  • App usage analytics and crash reports
  • Network information and connectivity status

Cancellation Data

When you cancel a ride, we collect and process:

  • Cancellation timestamp and reason
  • Time remaining before scheduled pickup
  • Cancellation fee calculations (if applicable)
  • Driver assignment status at time of cancellation
  • Frequency of cancellations for service quality monitoring

This information is used to:

  • Apply our cancellation policy fairly
  • Process cancellation fees when applicable
  • Improve our service reliability
  • Prevent abuse of the platform

2. How We Use Your Information

Your data is used to:

  • Provide and manage our limousine services
  • Process bookings and payments
  • Communicate with you regarding your reservations
  • Improve our services and customer experience
  • Comply with legal and regulatory obligations

3. Information Sharing

We do not sell your personal data. We may share your information only in the following cases:

  • With your assigned driver (name, pickup/dropoff location, phone number for trip coordination)
  • With trusted service providers:
    • Google Maps for navigation and location services
    • Firebase for app functionality and analytics
    • Payment processors (Stripe, PayPal) for secure transactions
  • When required by law, regulation, or legal process
  • To protect our rights, safety, or property, or that of our customers

4. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction. This includes:

  • End-to-end encryption for all data transmissions
  • Secure storage with industry-standard encryption
  • Regular security audits and updates
  • Limited access controls for our staff

While we strive to protect your information, no method of transmission over the internet is 100% secure.

5. Cookies & Tracking

Our website may use cookies and similar technologies to enhance your browsing experience, analyze traffic, and improve our services. You can manage your cookie preferences through your browser settings.

6. Your Rights

You have the right to:

  • Access and review the personal data we hold about you
  • Request corrections or updates to your data
  • Request deletion of your data and account through the LimoX app or by contacting support
  • Withdraw consent for data processing where applicable
  • Export your data in a portable format
  • Opt-out of marketing communications

To exercise these rights, please use the app settings or contact us using the details below.

7. Data Retention

We retain your data for different periods based on legal and business requirements:

  • Trip history: 3 years for customer service and dispute resolution
  • Payment records: 7 years for tax compliance
  • Location data: 30 days for quality assurance
  • Account information: Until you request deletion
  • Marketing data: Until you unsubscribe

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We will notify you of significant changes through the LimoX app or email. Continued use of our services after changes indicates your acceptance of the revised policy.

10. Contact Us

For any privacy-related inquiries or requests, you can reach us at: