LimoX - Chauffeur App Privacy Policy

Last Updated: December 31, 2025

1. Introduction

Welcome to Excellence Premium Limousine LLC ("Excellence Limo", "we", "us", or "our"). This Privacy Policy explains how we collect, use, disclose, and protect information about drivers ("Chauffeurs", "you") who use the LimoX - Chauffeur mobile application ("App"). By using our App, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Full name, email address, phone number, date of birth, and profile photo
• Identity Verification: Driver's license, Emirates ID, passport copy, and visa details
• Vehicle Information: Vehicle registration, insurance documents, vehicle photos, and inspection certificates
• Financial Information: Bank account details for earnings transfers, tax identification numbers
• Background Check Information: Criminal record certificates, driving history
• Emergency Contact: Name and phone number of emergency contact

2.2 Information Collected Automatically

• Location Data: Real-time GPS location while you are on duty or have an active ride
• Device Information: Device model, operating system, unique device identifiers, IP address
• App Usage Data: Login times, features used, trips accepted/declined, time spent on app
• Trip Data: Route information, trip duration, distance traveled, pickup/dropoff locations
• Performance Data: Acceptance rate, cancellation rate, customer ratings, completion rate
• Communication Data: In-app messages with customers and support

2.3 Trip Cancellation Data

We track cancellation-related information including:

• Customer cancellations after driver assignment
• Driver-initiated cancellations and reasons
• Time spent traveling to pickup before cancellation
• Cancellation patterns for performance metrics
• Lost earnings due to cancellations

This data helps us:

• Calculate fair compensation for wasted time
• Monitor cancellation rates for quality assurance
• Identify and address systematic issues
• Protect drivers from repeated last-minute cancellations

2.4 Information from Third Parties

• Background Check Providers: Criminal history, driving records, employment verification
• Insurance Providers: Insurance verification and claims history
• Government Authorities: License verification, traffic violations
• Customer Feedback: Ratings, reviews, and complaints

3. How We Use Your Information

3.1 Service Operations

• Enable ride matching and dispatch
• Track trip progress and ensure passenger safety
• Calculate fares, commissions, and driver earnings
• Process payments and transfers
• Provide navigation and route optimization
• Communicate trip details and updates

3.2 Safety and Security

• Verify driver identity and eligibility
• Monitor driving behavior and safety compliance
• Investigate incidents, accidents, and complaints
• Share location with customers for safety
• Implement emergency assistance features
• Prevent fraud and unauthorized use

3.3 Business Operations

• Analyze performance metrics and provide feedback
• Generate earnings statements and tax documents
• Manage incentives, bonuses, and promotions
• Conduct quality assurance and training
• Handle customer service and dispute resolution
• Comply with legal and regulatory requirements

3.4 Communications

• Send trip requests and updates
• Notify about earnings and payments
• Share important service announcements
• Provide safety alerts and updates
• Send promotional offers and incentives

4. Location Data Usage

4.1 When We Collect Location

• When you go online/available for rides
• During active trips from pickup to dropoff
• For a brief period after trip completion for accuracy
• When you enable specific location-based features

4.2 How to Control Location

• Go offline in the app to stop location tracking
• Adjust location permissions in your device settings
• Note: Disabling location will prevent you from receiving ride requests

5. Information Sharing and Disclosure

5.1 With Customers

• Your first name and photo
• Vehicle make, model, color, and license plate
• Real-time location during active trips
• Estimated arrival time
• Contact ability through app (number masked)

5.2 With Third Parties

• Insurance Companies: For coverage verification and claims
• Government Authorities: When required by law or regulation
• Emergency Services: In case of accidents or emergencies
• Payment Processors: To facilitate earnings transfers
• Background Check Providers: For safety verification
• Technology Service Providers: For app functionality and support

5.3 Legal Requirements

We may disclose your information if required to:

• Comply with legal obligations or court orders
• Respond to government or regulatory requests
• Protect rights, safety, or property
• Investigate fraud or security issues
• Enforce our terms and agreements

6. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and assessments
• Restricted access on need-to-know basis
• Incident response procedures
• PCI DSS compliance for payment data

7. Data Retention

We retain your information for different periods based on the type:

• Account Information: Duration of account plus 7 years
• Trip Data: 7 years for legal and tax purposes
• Location Data: 90 days for dispute resolution
• Communications: 2 years or as legally required
• Financial Records: 7 years for tax compliance
• Safety Records: As required by regulations

8. Your Rights and Choices

8.1 Access and Correction

You can access and update your information through the app or by contacting support. This includes:

• Profile information
• Vehicle details
• Banking information
• Document updates
• Contact preferences

8.2 Data Portability

You may request:

• Earnings history and statements
• Trip logs and records
• Tax documentation
• Performance reports

8.3 Account Deactivation

You may request account deactivation, but note:

• Some data must be retained for legal compliance
• Outstanding payments must be settled
• Active investigations must be completed
• Reactivation may require new verification

8.4 Communication Preferences

• Push notification settings in app
• SMS preferences for critical updates
• Email preferences for statements
• Marketing communication opt-out

9. Cookies and Tracking Technologies

Our mobile app may use:

• Analytics Tools: To understand app usage and performance
• Crash Reporting: To identify and fix technical issues
• Session Tracking: To maintain app security
• Device Identifiers: For fraud prevention

10. International Data Transfers

Your data may be transferred to and processed in countries other than the UAE. We ensure appropriate safeguards are in place, including:

• Data processing agreements
• Standard contractual clauses
• Compliance with local regulations

11. Children's Privacy

The LimoX - Chauffeur App is not intended for use by anyone under 21 years of age. We do not knowingly collect information from individuals below the legal driving age.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes through:

• In-app notifications
• Email to your registered address
• Prominent notice in the app

Continued use of the app after changes indicates acceptance of the updated policy.

13. Contact Information

14. Consent and Acceptance

By downloading, installing, and using the LimoX - Chauffeur App, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, please do not use our App.

© 2025 Excellence Premium Limousine LLC. All rights reserved.